USPTO Survey on Patent eCommerce Customer Satisfaction

July 22, 2008 on 6:39 am | In Patent Searching, USPTO |

Via an email most of you probably received from the Patent Office too:

As a valued United States Patent and Trademark Office (USPTO) customer, your opinions are important and enable the USPTO to learn what is working well and where there is room for improvement. The brief questionnaire at the URL stated below, specifically addresses your experience with EFS-Web and other Patents e-Commerce initiatives.

The questionnaire will require approximately 10 minutes of your time, and all responses will be held in the strictest confidence. The 2008 USPTO Patents e-Commerce Customer Satisfaction questionnaire will close on Sunday, July 21

To participate please click the link below:
http://vovici.com/l.dll/JGs72C77072C7lnmD9U2119473J.htm

Thank you for your time and assistance,

USPTO Search and Information Resources Administration’s Office of Patent Information Resources

If you have any questions about EFS-Web, PAIR or other e-Commerce initiatives, please contact the EBC Customer Service Center at 866 217-9197 (toll-free), 571-272-4100 or by e-mail at ebc@uspto.gov.

I took the survey. You should too. They want feedback on how to improve the system…let’s give it to them (some of the questions involve PDFs, RSS, XML, so if you’d like to see that kind of data access…SPEAK UP!).

I don’t see a direct link to the survey on their website. Should the above link not work, search your old emails for “2008 USPTO Patent eCommerce Customer Satisfaction.”

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